Dear Chen's Owner,
I’d like to take a moment to highlight the exceptional work of the drive-through employee with glasses. Every time I visit, he greets customers with professionalism, warmth, and efficiency that truly elevates the experience at your restaurant. In a role that can often be overlooked, he consistently manages long lines with patience and accuracy, ensuring orders are right and customers leave satisfied. His attention to detail and strong work ethic reflect positively on your business and contribute to repeat patronage. Employees like him are rare, and a raise would not only acknowledge his dedication but also motivate continued excellence while showing your team that great work is valued.
Reviewed by:
jamesmsmith on:
2025/5/8 12:17:33
I feel marginalized as an individual of this country, as I can only eat halal food, so I cannot eat the meat! I WANT MY MEATS!
Reviewed by:
khanammarm on:
2025/5/8 12:15:37
I thought the food was great, but India is better than China!!!!
Reviewed by:
fraireangelm on:
2025/5/8 12:12:48
I LOVEEED the food, my friend works here and hes doing a great job yall should give the drive through guy a raise hes cool
Reviewed by:
california_knight on:
2025/3/27 16:02:57
ordered 2 General Georges Dinners, one medium heat and one extra spicy. Neither had any heat!!! Had to use Japanese Wasabi to spice up Chinese food. Thank Confucius for the Japanese. Also ordered fried rice for one dinner and got bland white rice. Pretty sad when employees can't read orders submitted on-line. Called to complain and man that answered said I was wrong when I was sitting here looking at the order on my e-mail. Confucius says stick fortune cookie where sun don't shine. Will never order from you again and everyone I know.
Reviewed by:
isabella.brand on:
2024/8/15 13:02:02
Hi Chen’s China Inn, I’m reaching out because Chenslufkin could get featured in digital newspapers in August, this is the time when newspapers get the most traffic.
Being mentioned by digital newspapers not only boosts the reputation of your business, it also helps to enhance your search engine rankings and gives you more credibility and trustworthiness.
I’d like to explain how it works and how you can get publications free of charge. What phone number can I reach you at?
Reviewed by:
Anonymous on:
2024/2/22 14:17:30
Reviewed by:
lisa on:
2023/12/21 6:40:23
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Reviewed by:
jenn on:
2023/12/6 1:29:44
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Reviewed by:
jenn on:
2023/10/31 6:18:35
Want us to help you delete unfair bad reviews from Google, Yelp, FB, TripAdvisor and other main review sites? We noticed Chen's China Inn has 9 unfair bad reviews and we can help remove them. That's what our AI powered software does without any work needed on your part - and that's why some of the largest brands in the world like Wyndham trust us to consistently remove unfair bad reviews from the main review sites without any work needed on their end.
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Reviewed by:
jenn on:
2023/8/31 2:50:26
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Reviewed by:
jennifer on:
2023/8/17 6:34:59
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Reviewed by:
jenni.obrien on:
2023/7/14 2:48:38
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Reviewed by:
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2023/6/10 7:24:16
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Reviewed by:
joe on:
2023/6/5 1:53:55
Hi, my name is Joseph O’Hayon, Franchise Consultant with Franchise Creator, I’m reaching out to you because I have personally researched your brand online and I truly believe you have developed a great concept which my company can help you expand through franchising. Whenever your time permits, I’d love to chat with you about our program and a strategy we recently employed to get to franchise 500 status.
To learn more about our program for 2023 and book a quick introductory call between us please use the following calendar link: https://calendly.com/joeohayon/franchise-development-cf
Best Regards
Reviewed by:
pchaudoir2014 on:
2023/5/23 10:16:30
VERY DISAPPOINTED I have had several great meals here. But today's experience was horrible. Every thing on the buffet was cold. Told waitress and she was like I will go microwave it. NOT, Then cashing out I had explained to the lady at the cashier she was like microwave it and it would be HOT. I told her if I wanted microwave food I would have ate at home..Still had to pay full price and I didn't even eat mine.
Reviewed by:
ygo2slow on:
2023/2/18 0:00:19
The best Chinese restaurant I’ve ate at other than perhaps Hop Kee in NYC. Classic, timeless, and consistent. Since I’ve moved out of state I’ve found myself driving the seven hours a few times down to Lufkin just to eat at Chen’s. Highly recommended. The buffet is amazing but when you order from the menu it’s like unlocking a cheat code in a Nintendo game.
Reviewed by:
info on:
2022/11/1 19:45:27
Hope you can appreciate my persistence; I have researched your brand online through multiple channels such as Google, Yelp, Facebook and Instagram and I have no doubt I can help you expand your brand to more locations through franchising.
To learn more about our program for 2023 and book a quick follow up call between us please use the following calendar link:
https://calendly.com/johnromney/fc-development-contact-form
Best Regards,
John Romney
Reviewed by:
dshrole on:
2022/1/18 12:47:20
Been a customer, as many have, for decades & am so disappointed today. Haven’t been able to afford, my once favorite Chinese restaurant for about 4 mos. but splurged & got drive thru for my birthday. Was the worst meal I’ve had there in 30 yrs. But what was worse than that, when I called to let them know the vegetables were hard as a rock, not cooked, the response was “Sorry, see you next time”. Won’t see me next time.
Reviewed by:
kali.00147 on:
2022/1/2 10:50:48
Well Now!! I ordered some chicken Lomein, Pepper Steak and sesame seed Honey chicken OMG.. The Food Taste like someone just add what look like chicken lomein, The Lomein was fettuccine pasta substituted Lomein The Pepper Steak was not Steak it was Bottom round beef, Beef yes but not a steak it was a substituted for the steak, and the Honey Chicken wasn't no damn chicken it was chicken skin battered make it look like Honey chicken, The chicken was substituted with chicken skin...From 1-10 be 10 excellent, I rated it a 2 rating..Thank you for your Time..!!
Reviewed by:
bgwatkins2010 on:
2021/10/16 13:27:46
Your online menu could use better descriptions of offerings. Like, is there any meat in the eggrolls, dumplings, etc.
Reviewed by:
sb8506442 on:
2020/5/26 11:55:35
I AM VERY DISAPPOINTED WITH THE QUALITY OF YOUR SHRIMP FRIED RICE WAS OLD AND BURNT TASTING. EVEN YOUR SWEET TEA TASTED STALE.MY NUMBER IS 9364041158
Reviewed by:
brett on:
2020/3/6 17:21:38
I LOVE CHENS! My wife and I both love their eggrolls, maybe its an acquired taste? Dont know, but they are addictive! Everything is great, large selection on the menu, glad they are still here in Lufkin
Reviewed by:
tlp.666823 on:
2019/6/8 15:58:58
Your food is ABSOLUTELY fantastic, I enjoy it each time that I go to your restaurant. Only 2 request rooftop shrimp needs to be served and cheese puff balls. Not sure if I am saying either one of them, right?
Reviewed by:
kidzvbjyfzf on:
2019/6/1 18:58:44
Waiter talks to much
Reviewed by:
kingjordon1988 on:
2019/6/1 18:56:54
The waiter lady talks way to much my and my significant other came to have dinner and we couldn’t even have a conversation with each other without her getting into our conversation or her telling us she was in the hospital and showing pictures of people in her cell phone we couldn’t enjoy or dinner she stood over us talking.
Reviewed by:
chriskathyleedy on:
2018/12/5 22:51:34
Terrible greasy, made me sick tonight! I think food poisoning or so much grease...
Reviewed by:
chriskathyleedy on:
2018/12/5 21:28:38
I complained about the old grease that was soaked in the egg rolls tonight. The guy was so disconcerned, did not care about the complaint... since eating there tonight, I have been sick to my stomach, nausea, chills and heart burn as well... I told him something was wrong with the buffet and he did not believe me... others have gotten sick from there tonight as well...
Reviewed by:
scottmsr on:
2018/8/29 20:45:30
I thought you would like to know, it looks like you've misspelled the word "potatos" on your website. Silly mistakes can ruin your site's credibility. In the past I've used a tool like SpellingScan.com to keep mistakes off my website.
-Scott Matthews Sr.
Reviewed by:
cpelliott2 on:
2018/8/23 20:44:46
Chen’s, you should add pictures of all of your menu items. I’m trying to describe General George Chicken to a friend in Pennsylvania, and theirs no pictures.
This is the best Chinese food in the country!! I’ve been everywhere in the country, and this is it. The #1 hands down. From the Smokey flavored rice , the homemade hand rolled egg rolls, to the General George Chicken and shrimp. This is as good as it gets!!!
Reviewed by:
ggnoreplz on:
2018/2/20 16:21:14
EGGROLLS ARE TO DIE FOR. I WOULD BUY ALL OF IT IF I COULD LOL!!
AVG:(NaN)
